Funny how a number of unrelated events can end up pointing to the same thing: in this case game mechanics.
Firstly,
@markjo pinged me a link to the above “Gamification” presentation which reminded me of the recent
Game-based Marketing book (the deck itself references other books like
Drive and
Fun Inc. I read this a little while ago, but got excited about it again so kewed it (that’s my term for adding it to my Kindle reading list) and then whipped through it again in SF.
Definitely recommend a read of the book which dives into “frequent flyer” schemes and how they drive motivation to engage. It also covers the
Bartle gaming archetypes (Killer, Explorer, Socialiser, Achiever). The deck above is more direct in how that relates to the current plethora of web applications and services that utilise game mechanics (obvious examples being Foursquare and Farmville)
Then one of my new colleagues Catherine pointed to
“Reality is Broken” which is effectively more on the same subject. Doesn’t appear on UK Kindle yet, but is in the US. I had a quick flick through the contents and it looks very interesting.
Anyway, all of this is against a backdrop of starting to understand life in the US which is heavily driven by game mechanics when it comes to best retail deals and service. As an example, Game-based Marketing points out that you’re levelling up in Starbucks when they start to make your coffee in advance, and the various ‘rules’ that govern the ability to level up (e.g. you need to be consistent in your order and friendly!).
On the SEA –> SFO flight, one of my colleagues (with excellent
MVP Gold status with
Alaska Air) was able to boost me into First Class on the outbound route. I noticed on this journey that when the flight is full, some of the carry on bags need to be checked which would seriously slow down the journey. Not a problem in 1st Class of course. But I made a mental note that this may be an issue on the way back.
Fortunately, I’m not dumb and managed to throw 2 special moves on the return journey: 1) check-in online on that flight as soon as humanly possible to get best available seat and 2) do some queue stalking with best guess to ensure you’re on the plane fastest when they’re boarding (thus gaining the overhead bin space).
This is small beer, but I had to execute 2 things effectively and would need to do the same again and again – this is relatively ‘stressful’ in the sense that success is uncertain. My levelled up colleague doesn’t need to worry about that. Net effect: I have a desire to level up quickly to remove this pain and hopefully enjoy some other advantages too, so I spent some time investigating the Alaska FFP.
So the attributes of positive intrinsic motivation were at play here: It’s a CHALLENGE to level up/get the best seat, I can CO-OPERATE to make others feel good (at least temporarily), I have some element of CONTROL over my travel experience and I am RECOGNISED by both the airline and fellow customers for my prestige status.
This is just a simple example but it leaves me thinking one thing: I need to level up.